A lot depends on the implementation and how well the devs that worked on your instance did their job. Some stuff they built into ours works great and I appreciate those things. A lot of it is really half assed, inconsistent with other parts, and people who process things are nitpicky as fuck about actually doing it if you didn’t submit it just right (and they didn’t bother to validate inputs to make sure you do). Overall it’s slow and bloated AF when I’m trying to run reports which is mostly what I use it for.
My condolences. ServiceNow is straight from hell. It’s ridiculously overcomplicated and the layout makes no sense and changes by the time you get used to its shittyness.
It will take literal months to get basic functionality implemented and it will never be pleasant to work with.
I work for a small Swedish company making a competitor for companies with up to 500 users. Not gonna lie, it mostly looks like in OP’s third picture. Though I kinda blame some of that on our customers - it’s a flexible system and it’s up to them to decide how much stuff to put on a form. Anyway, I think it’s better than ServiceNow in many ways and IIUC it’s something like 1/10th the price. Our web page is mostly Swedish but the product is fully translated to English and we have some international customers. Check it out if you’re ever in the market for a service management system.
I know I sound like an advertisement but I personally don’t stand to gain anything from more sales, I just think it’s a neat software that I wish more people considered instead of crap like ServiceNow or SAP.
Oh no, my company is going to integrate with Service Now! Should I be scared?
Depends did they hire 2 developers in house to babysit the application after rollout?
Haha, hire developers? No, no, no. Doesn’t off-the-shelf software just work? /s
Only if the price tag is big enough and the AI and copilot modules cost the same amount again per year.
Nope…we have 4. Fucking Service Now.
4 so far right?
Isn’t Service Now just help desk software? A ticketing system? I only know it from the user side, but it looks basic. What makes it shitty?
A lot depends on the implementation and how well the devs that worked on your instance did their job. Some stuff they built into ours works great and I appreciate those things. A lot of it is really half assed, inconsistent with other parts, and people who process things are nitpicky as fuck about actually doing it if you didn’t submit it just right (and they didn’t bother to validate inputs to make sure you do). Overall it’s slow and bloated AF when I’m trying to run reports which is mostly what I use it for.
My condolences. ServiceNow is straight from hell. It’s ridiculously overcomplicated and the layout makes no sense and changes by the time you get used to its shittyness.
It will take literal months to get basic functionality implemented and it will never be pleasant to work with.
Fuck ServiceNow.
Also SAP can go fuck itself for the same reasons.
I work for a small Swedish company making a competitor for companies with up to 500 users. Not gonna lie, it mostly looks like in OP’s third picture. Though I kinda blame some of that on our customers - it’s a flexible system and it’s up to them to decide how much stuff to put on a form. Anyway, I think it’s better than ServiceNow in many ways and IIUC it’s something like 1/10th the price. Our web page is mostly Swedish but the product is fully translated to English and we have some international customers. Check it out if you’re ever in the market for a service management system.
I know I sound like an advertisement but I personally don’t stand to gain anything from more sales, I just think it’s a neat software that I wish more people considered instead of crap like ServiceNow or SAP.
Thanks although I have no control over what systems my employer chooses. I’m stuck with their crappy decisions.
You shouldn’t waste time being scared. Look for a new job now.