A customer RMA’d their ROG Ally handheld console for a faulty joystick replacement - only to have Asus refuse warranty repair due to a tiny scratch on the top of the device.
Asus then invoiced the customer $200 to carry out the joystick repair outside of warranty, or have the handheld console returned to them in a disassembled state.
Pretty low from Asus in my opinion 🤦♂️ can’t say I’m a fan of supporting a company who treats their customers like this.
Louis’ video is related to other coverage on this by the Gamers Nexus channel, which covers this in much more detail.
Pretty sure this would fall under the same idea of warranty can’t be refused for modifying something you own unless you can prove the modification was related to the failure.
The two are completely unrelated