![](https://news.idlestate.org/pictrs/image/990f291f-8e19-472a-a5d4-7188ca845325.png)
![](https://programming.dev/pictrs/image/b1124104-cc14-4e96-8ad0-f4cc3379184e.png)
I’ve never been an SRE nor had to deal with super demanding giant corporate customers, but that seems exceptionally insane.
Serious suggestion: would the terms of your SLA allow you automate those emails to customers? Then you’d only have to actually deal with replies from customers. (Who I assume aren’t replying in the middle of the night.)
Good luck!